If you're having issues charging it's likely one of these 3 reasons:
- Your case is too thick. We recommend cases under 2.2mm thick - most are thinner unless it feels extra chunky. If charging works with Snap 4 Luxe on your bare phone, it's probably your case.
- You're using a non-MagSafe charger. The alignment of your phone and the charger is very important. Placing your phone onto a pad charger has a much lower success rate than using an auto-aligning charger.
- You're using an Android and your grip isn't centered. Snap 4 Luxe MUST be centered around the charging coil on your phone for it to wirelessly charge. This is an issue for Androids, as they don't have centering magnets. Try moving your grip up or down on your phone to find the center.