© 2023 OhSnap, Inc. All rights reserved. 1020 Goodworth Dr, Suite A, Apex, NC 27539, USA.
The OhSnap name and trademarks are the property of OhSnap, Inc., registered in the United
Limited Product Warranty: https://support.ohsnap.com/hc/en-us/articles/360048692072-Lifetime-Warranty
Limited Warranty: Except as otherwise expressed herein, all products are covered by a limited
warranty. This limited warranty covers only the original purchaser and is non-transferable. An
original or copy of the sales receipt from the original OhSnap authorized sales retailer is required
for warranty service unless otherwise prohibited by law. This limited warranty does not cover
Products purchased through online auction websites. OhSnap Products are legitimately sold only
by authorized retailers who are required to follow OhSnap policies, procedures, and quality
control standards. THIS LIMITED WARRANTY IS PROVIDED IN ADDITION TO ANY
OTHER RIGHTS THE ORIGINAL END PURCHASER MAY HAVE AT LAW.
gives you specific legal rights, and you may also have other rights which vary from State to
State. OhSnap, Inc. ("OhSnap"), 1020 Goodworth Dr, Suite A, Apex, NC 27539, USA, who may
be contacted by email at
firstname.lastname@example.org, warrants that this product (the “Product”) will be
free from defects in workmanship and materials under normal use for the lifetime of the product
which OhSnap designates to be one year.
Exclusions: THE WARRANTY EXCLUDES NORMAL WEAR AND TEAR OF PRODUCT
USE; DAMAGE CAUSED TO YOUR PERSON OR PROPERTY BY MISUSE, LACK OF
CARE, MISHANDLING, ACCIDENT, OR ABUSE; DAMAGE CAUSED BY USE OF THE
PRODUCT OTHER THAN FOR ITS INTENDED PURPOSE, INCLUDING DAMAGE TO
ANY DEVICE CONNECTED TO THE PRODUCT; DAMAGE CAUSED BY IMPROPER OR
UNAUTHORIZED REPAIR OR MAINTENANCE; DAMAGE TO A PRODUCT THAT HAS
BEEN MODIFIED OR ALTERED; DAMAGE CAUSED BY EXTREME HOT OR COLD
TEMPERATURES; AND DAMAGE TO ANY PRODUCT OTHER THAN THE PRODUCT,
INCLUDING WITHOUT LIMITATION DAMAGE TO ANY DEVICE USED IN
CONNECTION WITH THE PRODUCT.
Claims Process: Warranty claims must be made directly to OhSnap. Product must be returned to
OhSnap Inc, 2525 Whilden Dr, Durham NC 27713, U.S.A. via traceable method along with the
original purchase receipt from an authorized distributor as well as your contact name, phone
number, physical and email addresses. If OhSnap determines that there is a warranted defect in
the Product, OhSnap will, at its option, repair the defect, provide a replacement product to you,
or provide a refund of the purchase price of the product within 30 days. OhSnap is not liable for
Products that are damaged or lost in transit to OhSnap. Customer will pay shipping costs for the
return of goods to OhSnap and will also be responsible for customs fees, including, but not
limited to, taxes, duties, and brokerage. OhSnap will pay shipping costs for the return shipment
of the replacement or repaired product.
Your sole and exclusive remedy for a claim covered by this limited warranty. OhSnap reserves
the right to send you a replacement product that is the same or of a similar style or a substitute
equivalent that may not be of like kind (depending on availability). Replacement products will be
furnished only on an exchange basis. Replacement products are covered by this limited warrantyfor the remainder of the original applicable Product warranty period (in addition to any other
rights you may have at law).
TO THE EXTENT PERMITTED BY LAW, OHSNAP MAKES NO OTHER EXPRESS OR
IMPLIED WARRANTIES AND SPECIFICALLY LIMITS ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE TO THE DURATION OF THIS LIMITED WARRANTY.
States do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
TO THE EXTENT PERMITTED BY LAW, OHSNAP, ITS EMPLOYEES, AGENTS, AND
SUPPLIERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES
ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING WITHOUT LIMITATION
DAMAGE TO ANY DEVICE USED IN CONNECTION WITH THE PRODUCT. IF THIS
LIMITATION OF LIABILITY IS NOT PERMITTED BY LAW, OR IS NOT EFFECTIVE AT
LAW, THEN TO THE EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANY
DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, DAMAGES IN TORT (INCLUDING
NEGLIGENCE), THE ENTIRE LIABILITY OF OHSNAP AND ANY OF ITS SUPPLIERS
SHALL BY LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE
Some States do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
. If you are dissatisfied with your OhSnap for any reason, you must let us know
within 30 days of the original purchase. If 30 days or more have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item
must be unused and in the same condition that you received it. It must also be in the original
To complete your return, we require a receipt from an authorized distributor, order
number, or other proof of purchase. If you purchased OhSnap from a third-party re-seller or
retailer, please return your item(s) to the store where they were purchased.
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval or rejection of
your refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment.
We are not able to offer partial refunds for items that are not in their original
condition or items that are returned more than 30 days after delivery.
Late or Missing Refunds.
If you haven’t received a refund yet, contact your bank or
company; it may take some processing time before your refund is officially posted. If you’ve
done this and you still have not received your refund, please visit our help center at https://support.ohsnap.com/hc/en-us
and submit a request to speak with a customer service
We will happily replace items if you receive them in a
defective or damaged state.
Please submit a request from
and send the
defective or damaged item to the below address.
To return your product, you should mail your product to: OhSnap, Inc. 2525 Whilden
Drive, Durham NC 27713, U.S.A. You will be responsible for paying for your own shipping
costs for returning your item. If you are shipping items worth over $75.00, you should consider
using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item through your chosen method of delivery.
Lifetime Warranty on Limited Items: The
Ohsnap Grip, launched July 2020, is backed by our
Forever Ohsnap Guarantee, a lifetime warranty so that no matter what happens, if your Ohsnap
Grip (2020) gets damaged or broken, we will replace it free of charge.
If the damage occurs
within 1 year of the date of purchase, Ohsnap will replace your 2020 Ohsnap Grip and will pay
for shipping. If the damage occurs outside 1 year of the date of purchase, Ohsnap will replace
your 2020 Ohsnap Grip as long as you pay for shipping. This lifetime warranty does not extend
to the original ohsnap that was released prior to July 2020 regardless of the date of sale. The
process for claims is the same as that as the limited warranty.